Refund policy

[About packing and shipping]

The product will be carefully packed with bubble wrap (cushioning material) and shipped in a box.

[Notes before purchasing]

Since this product is originally contained in a PVC material bag,

In the cold season, due to the temperature difference between indoors and outdoors, there is a possibility of damage such as cracking and tearing of the bag during the delivery process.

Please understand in advance before purchasing.

In addition, the PVC bag and seal attached from the original store will be enclosed.

❗️❗️In addition, since this product is transported from overseas,

Something that is soft to the touch, such as rare cream types

・Materials with a relatively smooth surface

Depending on the individual, light indentation marks (strust marks) may be seen.

In addition, the bag that wraps the product is also affected by transportation.

Minor dents and slumps may be seen.

For detailed conditions, please check the images posted.

Due to the characteristics of handmade products, individual differences and slight differences in workmanship may be seen, and it does not guarantee that it is completely intact and intact.

We apologise for the inconvenience, but if you want the perfect condition or if you are very concerned about the details, please refrain from making a reservation or purchasing.

[About replacement bags and packaging materials]

A replacement bag will be enclosed.

In addition, for cushioning bags (bubble wrap, etc.), hair and dust may adhere due to the influence of static electricity and multiple transportation processes. Please note that it is difficult to completely prevent.

Before shipping, we will clean and confirm as much as possible before sending it.

We cannot accept returns or refunds for the above reasons, so we appreciate your understanding in advance.

If you have any questions or concerns, please feel free to contact us from the comments.